Big Takeaway #1. Angela sent out a simple video of herself to 70,000 people in the organisation and did not edit out the part where she took her daughters call, this resonated en masse.
Big Takeaway #2. Angela prioritised face to face interaction across the retail stores, this enabled sharing of expertise across retailer and force multiplied the operation
Big Takeaway #2. Angela created a shared vocabulary by using the same language used on the tech side of Apple, shared vocabulary is a powerful force—just take a look at every group of people speaking the same language across the world—cultures with similar languages tend to have similar behaviours as well.
Usman Gondal 