Day 30 of the Masters of Scale with Reid Hoffman and Sarah Friar of Next-door—First and last be human

1. Scaling micronetworks needs loyalty and loyalty is built on trust and trust is defined as consistency over time and the fastest way to build trust is to give the other person the most important thing to them without asking anything in return 

2. real identities lead to clean well lit places, like Linkedin and Next-door

3. leading with empathy is putting the users front and centre

Author: Usman Gondal

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